Common Questions About tambangtoto Terms
No. Our terms allow one account per person. We detect multiple accounts using device ID, payment method, browser fingerprint, and login history. Duplicate accounts may be suspended. If you lost access to an old account, contact support with your identity proof and we can help.
Our terms require the payment method to be registered in your name. If we detect a mismatch during verification, we'll ask you to confirm. Using another person's payment method breaches our terms and may result in withdrawal delays or account closure.
We retain your transaction history, identity details, and account records for the duration required by local law — typically 3 to 7 years. You can request a data export through your account settings. Deletion is possible after the legal retention period where local law permits.
A suspension happens when we detect activity that breaches our terms — unusual withdrawal patterns, suspected fraud, or failed identity verification. You'll receive an email explaining the reason. Contact support with proof of identity and a clear explanation, and we'll review it within 3 business days.
Yes. If a deposit from DANA, OVO, GoPay or QRIS didn't reach your account, or a withdrawal was sent to the wrong person, contact support with your transaction ID and payment receipt. We'll investigate and process a reversal if fraud is confirmed.
We update our terms when payment systems change, security threats emerge, or local law shifts. We always email you 14 days before changes take effect. You can review the new version in your account settings; accepting them is optional when you log in next.
Change your password immediately through your account dashboard. Contact our support team with the date and time of the unauthorized login. We'll review the access log, verify your identity, and reverse any unauthorized deposits or withdrawals where confirmed.
